Katie Groebe

Katie Groebe is a dynamic patient experience leader known for blending operational discipline with genuine human connection. As Patient Services Director, she brings a compassionately bold presence to every environment she leads, setting high standards while cultivating trust, energy, and accountability. Her personal brand is rooted in service, clarity, and momentum, with a clear belief that exceptional outcomes follow when people feel supported, engaged, and inspired to live well.

In her current role, Katie oversees patient services with a focus on elevating the end-to-end experience. She is recognized for incorporating lessons from past leadership roles and collaborating cross-functionally to establish best practices that drive consistency, efficiency, and patient satisfaction. Her ability to translate vision into execution allows teams to move quickly without losing the human touch. Under her leadership, patient-facing operations operate with intention, warmth, and precision.

Katie’s career foundation was built in the wellness and fitness industry, where she served as Studio Manager for a Pilates studio that she transformed from an underperforming location into a million-dollar top-producing operation. This turnaround was driven by her hands-on leadership, relentless focus on member engagement, and a commitment to developing her team into confident, service-driven professionals. She mentored staff at every level, created a culture of ownership, and implemented systems that aligned daily operations with long-term growth goals.

Her leadership style is that of a driver, decisive, energized, and forward-moving. Katie is engaging and enthusiastic by nature, yet disciplined in execution. Colleagues describe her as supportive without being passive, bold without losing empathy, and deeply invested in the success of both people and the organization.

Katie’s mission is deeply personal. She is passionate about surrounding herself with individuals who are happy, focused on being well, and committed to living intentionally, as well as those aspiring to do so. This philosophy informs her leadership approach and shapes the environments she builds, places where people thrive, patients feel seen, and excellence becomes the standard.

She holds a Bachelor of Science degree and is a certified Barre instructor, reflecting her lifelong commitment to wellness, movement, and performance.